Refund requests are handled differently depending on where your subscription was purchased.
If you subscribed through the Google Play Store
Google Play subscriptions and refunds are managed directly by Google.
To request a refund:
Visit the Google Play Store refund request page
Sign in with the Google account used for the purchase
Locate your order
Follow the instructions provided by Google to submit your request
You can check the Play Store's refund article here.
If you subscribed through the App Store
Apple handles all App Store purchases and refund requests directly.
To request a refund:
Visit the App Store's refund support page
Sign in with your Apple ID
Select the subscription or purchase
Submit your refund request through Apple
You can check the App Store's refund article here.
If you subscribed through our website
Subscriptions and purchases made through the DaVinci website are for digital services. To the fullest extent permitted by applicable law, all purchases are final, non-refundable, and non-exchangeable.
Your purchase is considered consumed the first time you use any in-app or other consumable credits to generate content. Once any credits have been used, your purchase is no longer eligible for a refund.
Except where required by applicable law or where a different option is expressly provided at checkout, we do not provide refunds, partial refunds, or credits for unused subscription periods, unused features, or if you decide to stop using the Services.
EU Consumer Notice
If you are a resident of the European Union, you have the right to withdraw from a digital content purchase within fourteen (14) days without providing a reason.
However, this right no longer applies once the digital service has been delivered with your express consent and acknowledgment that you lose your right of withdrawal.
By completing your purchase, you expressly consent to the immediate performance of the digital service and acknowledge that your right of withdrawal ends once the digital content is made available.