# DaVinci Help Center

> Need help? We’ve got you covered.

## Getting Started

- [What is DaVinci AI?](https://help.davinci.ai/en/articles/676285-what-is-davinci-ai.md)
- [How does DaVinci AI work?](https://help.davinci.ai/en/articles/232770-how-does-davinci-ai-work.md)
- [Is DaVinci AI free?](https://help.davinci.ai/en/articles/676289-is-davinci-ai-free.md)
- [Which platforms and devices can I use DaVinci on?](https://help.davinci.ai/en/articles/718046-which-platforms-and-devices-can-i-use-davinci-on.md)
- [How to download your mobile app?](https://help.davinci.ai/en/articles/676297-how-to-download-your-mobile-app.md)
- [Which AI models are available on DaVinci?](https://help.davinci.ai/en/articles/718045-which-ai-models-are-available-on-davinci.md)
- [How to change the language of the DaVinci mobile app?](https://help.davinci.ai/en/articles/676300-how-to-change-the-language-of-the-davinci-mobile-app.md)

## Subscription & Billing

- [What Subscription Plans Does DaVinci Offer?](https://help.davinci.ai/en/articles/718074-what-subscription-plans-does-davinci-offer.md)
- [How does the subscription work in DaVinci?](https://help.davinci.ai/en/articles/232781-how-does-the-subscription-work-in-davinci.md)
- [How do I start a subscription?](https://help.davinci.ai/en/articles/676303-how-do-i-start-a-subscription.md): Learn how to start your subscription
- [How Do Credits Work?](https://help.davinci.ai/en/articles/718076-how-do-credits-work.md)
- [What is Auto-Refill?](https://help.davinci.ai/en/articles/676731-what-is-auto-refill.md): Learn the Auto-Refill feature
- [What payment methods are supported?](https://help.davinci.ai/en/articles/676468-what-payment-methods-are-supported.md): Learn which payment method you can use
- [Are there any hidden fees?](https://help.davinci.ai/en/articles/718079-are-there-any-hidden-fees.md)
- [Do subscriptions renew automatically?](https://help.davinci.ai/en/articles/676466-do-subscriptions-renew-automatically.md)
- [Why is my subscription not syncing between web and mobile?](https://help.davinci.ai/en/articles/474979-why-is-my-subscription-not-syncing-between-web-and-mobile.md)
- [How can I cancel my DaVinci AI subscription?](https://help.davinci.ai/en/articles/662769-how-can-i-cancel-my-davinci-ai-subscription.md)
- [How do I restart my subscription?](https://help.davinci.ai/en/articles/718086-how-do-i-restart-my-subscription.md)
- [How do I request a refund for DaVinci?](https://help.davinci.ai/en/articles/676315-how-do-i-request-a-refund-for-davinci.md): Learn how to get refund for your subscription
- [Where can I find my receipt or invoice?](https://help.davinci.ai/en/articles/718088-where-can-i-find-my-receipt-or-invoice.md)
- [How to recognize a charge on your bank statement?](https://help.davinci.ai/en/articles/676471-how-to-recognize-a-charge-on-your-bank-statement.md): Learn how payment details display in your bank statement
- [Why was I charged again, or charged twice?](https://help.davinci.ai/en/articles/718090-why-was-i-charged-again-or-charged-twice.md)
- [I can't see my subscription or access premium features. What should I do?](https://help.davinci.ai/en/articles/718091-i-can-t-see-my-subscription-or-access-premium-features-what-should-i-do.md)

## Account & Login

- [How do I create an account or sign in?](https://help.davinci.ai/en/articles/718067-how-do-i-create-an-account-or-sign-in.md)
- [How to reset my password?](https://help.davinci.ai/en/articles/676472-how-to-reset-my-password.md): Learn how to regain access to your account
- [How to change my password?](https://help.davinci.ai/en/articles/676475-how-to-change-my-password.md): Learn how to change your password
- [How to change my email address?](https://help.davinci.ai/en/articles/676478-how-to-change-my-email-address.md): Learn how to correct your email address
- [How to delete my account?](https://help.davinci.ai/en/articles/474982-how-to-delete-my-account.md): Learn how to delete your account

## Using DaVinci AI

- [How do I generate an image?](https://help.davinci.ai/en/articles/718051-how-do-i-generate-an-image.md)
- [How do I generate a video?](https://help.davinci.ai/en/articles/718053-how-do-i-generate-a-video.md)
- [How do I edit my images and videos?](https://help.davinci.ai/en/articles/718055-how-do-i-edit-my-images-and-videos.md)
- [Can I adjust the artwork after it’s generated?](https://help.davinci.ai/en/articles/232775-can-i-adjust-the-artwork-after-it-s-generated.md)
- [What kind of art styles can I create with DaVinci?](https://help.davinci.ai/en/articles/232778-what-kind-of-art-styles-can-i-create-with-davinci.md)
- [How does the prompt system work?](https://help.davinci.ai/en/articles/232771-how-does-the-prompt-system-work.md)
- [Where do I find the content I've created?](https://help.davinci.ai/en/articles/718057-where-do-i-find-the-content-i-ve-created.md)
- [How do I download my creations?](https://help.davinci.ai/en/articles/718060-how-do-i-download-my-creations.md)
- [Can I remove my previously generated images?](https://help.davinci.ai/en/articles/474980-can-i-remove-my-previously-generated-images.md)
- [Do I own the content I create, and can I use it commercially?](https://help.davinci.ai/en/articles/718063-do-i-own-the-content-i-create-and-can-i-use-it-commercially.md)
- [Is my content private and secure?](https://help.davinci.ai/en/articles/718065-is-my-content-private-and-secure.md)
- [How does video credit usage work?](https://help.davinci.ai/en/articles/662786-how-does-video-credit-usage-work.md)

## Troubleshooting & Support

- [A generation failed or is taking a long time. What can I do?](https://help.davinci.ai/en/articles/718095-a-generation-failed-or-is-taking-a-long-time-what-can-i-do.md)
- [Why did my credits decrease without a result?](https://help.davinci.ai/en/articles/676709-why-did-my-credits-decrease-without-a-result.md): Learn why credits may be used even when a generation fails.
- [Why can’t I upload photos for video generation?](https://help.davinci.ai/en/articles/676721-why-can-t-i-upload-photos-for-video-generation.md): Learn why some AI video models may not support photo uploads due to model limitations.
- [DaVinci Isn’t Loading in My Browser](https://help.davinci.ai/en/articles/718093-davinci-isn-t-loading-in-my-browser.md)
- [How to report a bug?](https://help.davinci.ai/en/articles/232784-how-to-report-a-bug.md)
- [Before Contacting Support: What Should I Know?](https://help.davinci.ai/en/articles/718099-before-contacting-support-what-should-i-know.md)
- [How do I contact DaVinci support?](https://help.davinci.ai/en/articles/718097-how-do-i-contact-davinci-support.md): Our support team is one click away
- [Why did my image generation fail?](https://help.davinci.ai/en/articles/676703-why-did-my-image-generation-fail.md): Understand why your image generation may have failed
- [Why did my video generation fail?](https://help.davinci.ai/en/articles/676707-why-did-my-video-generation-fail.md): Understand why your video generation may have failed